Terms and Condititons
1. BACKGROUND
1.1
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.sugar-honey.com and related pages, (the “Website”). The agreement is concluded between you and SUGAR HONEY. Detailed contact information and other information about SUGAR HONEY are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
1.2
SUGAR HONEY reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
1.3
SUGAR HONEY shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. SUGAR HONEY is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, SUGAR HONEY will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to SUGAR HONEY continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product. SUGAR HONEY is not liable for minor discrepancies between the images shown on the website and the delivered products, particularly regarding color, print placement, and print intensity, which may arise due to technical reasons. SUGAR HONEY is not responsible for any information by third parties provided for on the Website.
1.4
The Website and all its content is owned by SUGAR HONEY or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of SUGAR HONEY.
2. CONTRACTS AND ORDERS
2.1
In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to SUGAR HONEY Privacy Policy set forth here.
2.2
A purchase agreement is concluded when SUGAR HONEY has confirmed the Customer’s order and the Customer has received an order confirmation from SUGAR HONEY via e-mail. SUGAR HONEY encourages the Customer to save the order confirmation for any future contacts with SUGAR HONEY customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by SUGAR HONEY. Once the order has been confirmed by SUGAR HONEY, cancellation or modification is no longer possible. If the order is cancelled, SUGAR HONEY will refund any payments the Customer or its pay- or credit card company has made with regard to the order.
3. CUSTOMER INFORMATION ETC.
3.1
When the Customer registers its user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about SUGAR HONEY processing of personal data is set forth in SUGAR HONEY Privacy Policy, which constitutes an integral part of these General Conditions.
4. PRICES, FEES AND PAYMENT
4.1
The prices stated on the Website apply to orders placed on the Website. All prices are presented in € and do not include payment- and shipping fees, which are given separately. VAT is included in the product price for the EU countries. VAT is not included in non-EU countries.
4.2
The Customer can pay for its purchase in the manner specified on the Website. SUGAR HONEY is entitled to charge the Customer already in connection with the order. SUGAR HONEY reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.
5. SPECIAL OFFERS
SUGAR HONEY may from time to time provide special offers on the Website which may have more favorable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by SUGAR HONEY in connection therewith. SUGAR HONEY reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out. Special offers apply exclusively to orders placed during the promotional period and cannot be applied retroactively.
6. GIFT CARD
Gift certificates sold on SUGAR HONEY are valid for two (2) years from date of issue, and can be redeemed at the SUGAR HONEY. After the expiration date, the card cannot be used as a method of payment, cannot be reactivated, and any remaining balance cannot be refunded. Your gift certificate should be kept in a secure place, and cannot be redeemed for cash. Lost or stolen certificates will not be replaced.
7. DELIVERY AND SHIPPING
7.1
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after SUGAR HONEY has confirmed the order in writing through the order confirmation.
7.2
The expected delivery time is set forth in the order confirmation and on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
7.3
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail.
8. RIGHT OF WITHDRAWAL
8.1
When purchasing products on the Website the Customer has a 14 day withdrawal period. This means that the Customer has the right to cancel any purchase by notifying SUGAR HONEY accordingly within 14 days from when the Customer or its representative received the product ordered (withdrawal period).
8.2
By accepting the General Conditions, the Customer acknowledges and agrees that the right of withdrawal is not valid for any digital content delivered otherwise than by a tangible medium.
8.3
In connection with ordering a product for which the right of withdrawal does not apply, the Customer will receive clear information. If a product has been sealed, the Customer may not break the seal if the Customer wishes to utilize its right of withdrawal. The right of withdrawal ceases accordingly when the Customer breaks the seal. A seal shall also include any technical seal (e.g. serial number).
8.4
If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to SUGAR HONEY in the manner set forth here. The Customer shall provide its name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. If the Customer prefers not to use the above alternative message, the Customer may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies or any other equivalent authority in their respective country.
8.5
If the Customer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when SUGAR HONEY was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to SUGAR HONEY in accordance with the methods and directions set forth on the Website which you can find here. Depending on the destination, customers may be subject to additional charges in order to receive their package. Such charges include Customs & Duty charges, VAT/local taxes, etc. The aforementioned fees are the sole responsibility of the customer/buyer, even in case of forced return, i.e. prior to the parcel being delivered to the customer. If you require more information on this, please promptly contact our customer support team.
8.6
When the Customer withdraws its purchase, SUGAR HONEY will refund the amount the Customer has paid for the product, including shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by SUGAR HONEY are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. SUGAR HONEY is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
8.7
SUGAR HONEY will pay back the amount without undue delay, however, no later than within 14 days from the date SUGAR HONEY received the Customer notification of withdrawal. However, SUGAR HONEY may delay repayment until SUGAR HONEY has received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.
9. WARRANTY AND COMPLAINTS
9.1
For products from SUGAR HONEY, no explicit warranties apply unless expressly stated on the website or in connection with a specific product. Claims are valid exclusively for manufacturing or material defects, such as faulty prints, incorrect sizes, or fabric flaws. Modifications to the product by the customer void any claims. The order confirmation serves as proof of entitlement to file a claim.
9.2
The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact SUGAR HONEY as soon as possible after the defect was discovered, using the contact information set forth on the Website.
9.3
SUGAR HONEY will carry the cost for the return freight for any approved complaints.
9.4
Once a product, for which a complaint has been filed, is returned and the complaint approved, SUGAR HONEY will refund the Customer in compliance with applicable consumer protection legislation. SUGAR HONEY strives to do so within 30 days from receipt of the complaint by SUGAR HONEY, but it may be delayed depending on the nature of the product. SUGAR HONEY reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints SUGAR HONEY complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other countries.
10. LINKS
SUGAR HONEY may provide links to other websites beyond the control of SUGAR HONEY and websites beyond the control of SUGAR HONEY may provide links to the Website. Even if SUGAR HONEY attempts to ensure that SUGAR HONEY only provides links to websites which applies similar personal data- and security provisions pursuant to SUGAR HONEY Privacy Policy, SUGAR HONEY is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.
SUGAR HONEY is not liable for any delays caused by circumstances beyond SUGAR HONEY control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, SUGAR HONEY shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and SUGAR HONEY are entitled to terminate the purchase with immediate effect.
12. CHANGES TO THE GENERAL CONDITIONS
SUGAR HONEY reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after SUGAR HONEY has informed the Customer of the changes. However, SUGAR HONEY recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
13. SEVERABILITY
If any provision of this agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
14. APPLICABLE LAW AND DISPUTE RESOLUTIONS
14.1
Any disputes shall primarily be settled by agreement after discussions with SUGAR HONEY customer services. In the event of any dispute, SUGAR HONEY complies with the decisions of the Austrian National Board for Consumer Complaints or the corresponding authority in other countries.
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These conditions were established by SUGAR HONEY on 2024 - 09 - 10